Shipping policy

Shipping Policy

At MOXEN, we are committed to delivering high-quality riding accessories to riders around the world.

Every order is carefully processed and shipped with tracking information provided, so you can follow your package from our warehouse to your doorstep.

Order Processing Time

All orders are processed within 1-3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.

Shipping Time

Once your order has been processed and shipped, estimated delivery times are:

United States

Standard Shipping: 7-12 business days

Canada

Standard Shipping: 10-15 business days

Europe

Standard Shipping: 10-15 business days

Please note that delivery times are estimates and may vary depending on your location, shipping carrier, customs clearance, and other factors outside of our control.

Shipping Cost

Shipping costs are calculated based on your order destination and will be displayed at checkout.

From time to time, MOXEN may offer free shipping promotions or special delivery offers.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24-48 hours for tracking information to become available after shipment.

You can use your tracking number to monitor your order status throughout the delivery process.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

No Hidden Fees — MOXEN takes care of all customs duties and import taxes. The price you pay at checkout is the final amount you will be charged.

Please note that customs clearance times may vary by destination due to local regulations. MOXEN will continue to support you throughout the delivery process.