Refund policy

Return & Refund Policy

At MOXEN, we want every rider to be fully satisfied with their purchase.

We stand behind the quality of our riding accessories and carefully inspect every product before shipment.

If your purchase does not meet your expectations, we offer a 30-day return policy from the date you receive your order.

Please review the conditions below before requesting a return.

Return Eligibility

To be eligible for a return, your item must meet the following requirements:

  • The return request must be submitted within 30 days of delivery

  • The product must be unused or in its original condition

  • The product must include the original packaging and all included accessories

  • Proof of purchase or order information must be provided

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

Returns may not be accepted for:

  • Products that show signs of use, damage, or modification

  • Items damaged due to improper installation or misuse

  • Missing parts, accessories, or original packaging

  • Products purchased outside of the official MOXEN website

How to Request a Return

To start a return, please follow these steps:

  1. Contact our support team at:

support@moxenride.com

  1. Provide your order number and a description of the reason for your return.

  2. If necessary, include photos or videos showing the issue with the product.

  3. Our team will review your request and provide return instructions.

Please do not send items back before receiving return authorization from MOXEN.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The product arrived damaged

  • The wrong item was shipped

  • The product has a confirmed manufacturing defect

For approved returns due to customer preference or ordering the wrong product, return shipping costs will be deducted from the refund amount.

Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status.

Approved refunds will be processed within 5-7 business days.

Refunds will be issued to the original payment method used during checkout.

Please note that your bank or payment provider may require additional time to complete the transaction.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos or videos of the issue

  • A description of the problem

Our team will review the case and provide the best solution as quickly as possible.

Exchanges

If you received a defective or incorrect product, we are happy to assist with a replacement.

For compatibility issues or selecting the wrong product, please contact our support team and we will help find the best solution.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be cancelled.

Contact Us

If you have any questions about returns or refunds, please contact:

Email:
support@moxenride.com

At MOXEN, our goal is to make every ride better with reliable, thoughtfully designed accessories.

Ride Further. Ride Smarter. Ride MOXEN.