Warranty Policy

At MOXEN, we believe riders deserve accessories that are built to perform.

Every MOXEN product is designed with durability, reliability, and real-world riding conditions in mind.

To support our commitment to quality, MOXEN provides a 12-month warranty against manufacturing defects from the date of purchase.

Warranty Coverage

The MOXEN warranty covers manufacturing defects, including:

  • Structural defects in materials or workmanship
  • Manufacturing issues affecting normal product performance
  • Defects discovered during normal use within the warranty period

If your product is confirmed to have a manufacturing defect, MOXEN will provide a suitable solution, including repair, replacement, or other assistance.

What Is Not Covered

The warranty does not cover:

  • Damage caused by improper installation
  • Damage caused by accidents, crashes, or impacts
  • Damage caused by misuse, abuse, or unauthorized modifications
  • Normal wear and tear from regular use
  • Cosmetic damage such as scratches, dents, or surface marks caused by use
  • Lost or missing parts after delivery

Installation Responsibility

MOXEN products are designed for easy installation and everyday riding use.

Customers are responsible for following installation instructions correctly.

Damage caused by incorrect installation, over-tightening, or using incompatible components is not covered under warranty.

Warranty Claims

To submit a warranty claim, please contact our support team:

Email:support@moxenride.com

Please include:

  • Order number
  • Product name
  • Description of the issue
  • Photos or videos showing the problem

Our team will review your request and provide the best solution as quickly as possible.

Warranty Service

If your warranty claim is approved, MOXEN may provide:

  • Replacement parts
  • Product replacement
  • Repair assistance
  • Other appropriate solutions depending on the situation

Warranty decisions are made based on the condition of the product and the details provided.

Transfer of Warranty

The MOXEN warranty applies only to the original purchaser and is not transferable.

Proof of purchase may be required for all warranty claims.

Contact Us

If you have any questions about our warranty policy, please contact:

Email:support@moxenride.com

At MOXEN, we build products for riders who expect more from their gear.

Ride Further. Ride Smarter. Ride MOXEN.