Frequently Asked Questions
Find answers to the most common questions about MOXEN riding accessories.
If you cannot find the information you need, please contact our support team.
Product & Compatibility
Will MOXEN phone mounts fit my phone?
MOXEN phone mounts are designed to fit most modern smartphones, including popular iPhone and Android models.
Compatibility depends on your phone size, case thickness, and the specific mount model.
Please check the product specifications before purchasing.
Can I use the mount with a phone case?
Yes, most phone cases are compatible.
However, extremely thick, rugged, or oversized cases may affect the grip or installation.
For the best performance, we recommend using a standard or slim phone case.
Will it fit my eBike, motorcycle, or bicycle?
MOXEN mounts are designed for a wide range of riding applications, including:
- eBikes
- Motorcycles
- Road bikes
- Mountain bikes
- Scooters
Please check your handlebar size and mounting requirements on the product page before ordering.
What handlebar sizes are supported?
Supported handlebar sizes depend on the specific MOXEN mount model.
Please refer to the product specifications for detailed compatibility information.
If you are unsure whether your bike is compatible, contact our support team before purchasing.
Installation & Usage
Is installation difficult?
No.
MOXEN mounts are designed for quick and simple installation.
Most riders can complete installation within a few minutes using the included mounting hardware.
Is my phone secure on rough roads?
Yes.
MOXEN mounts are engineered for real-world riding conditions with a focus on stability and durability.
The CNC aluminum construction and secure mounting design help keep your phone stable during daily rides.
For extreme riding conditions, always ensure the mount is properly installed and tightened before use.
Can I rotate my phone while riding?
Depending on the model, MOXEN mounts may support adjustable positioning, allowing you to find the ideal viewing angle.
Please check the specific product features for rotation options.
Product Quality
Why are MOXEN mounts made with CNC aluminum?
We use CNC aluminum construction because it provides:
- High strength
- Excellent durability
- Premium feel
- Reliable performance over time
Our goal is to create riding accessories that perform better than ordinary plastic alternatives.
Are MOXEN products waterproof?
MOXEN mounts are designed to withstand normal riding conditions.
However, they are not completely waterproof products.
We recommend protecting your phone according to your phone manufacturer's guidelines when riding in heavy rain.
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1-3 business days.
Estimated delivery times:
United States:
7-12 business days
Other regions:
10-15 business days
You will receive tracking information once your order has shipped.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
Once your order has been processed or shipped, changes may not be possible.
Returns & Warranty
Do you offer returns?
Yes.
MOXEN offers a 30-day return policy from the date of delivery.
Please refer to our Return & Refund Policy for complete details.
Does MOXEN provide a warranty?
Yes.
All MOXEN products include a 12-month warranty against manufacturing defects.
Please visit our Warranty Policy page for more information.
Contact Us
Still have questions?
Our support team is happy to help.
Email:
We are committed to helping riders enjoy a better riding experience.
Ride Further. Ride Smarter. Ride MOXEN.